Cancellation Policy

Cancellation by Kusuma

There may be certain orders that Kusuma cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues pertaining to fraudulent use of payment options. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Cancellation By Customer

Once an order is placed, it can only be cancelled before it is shipped. Customers can always check the status of their order Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.

NOTES: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Custom / Tailoring orders cannot be cancelled.

Processing charges may be applicable for certain orders, Kusuma reserves the right to decide on the applicable charges. 


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